Refund Policy
We stand behind our pedagogical methodology. Explore our transparent refund commitments, including our industry-leading +1.0 Band Test of English as a Foreign Language Score Improvement Guarantee and our 7-day initial money-back window.
+1.0 Band TOEFL iBT Score Improvement Guarantee
We guarantee tangible score progress. If you complete our full Test of English as a Foreign Language curriculum and your official test score does not improve by at least +1.0 Band (on the official 1.0–6.0 Band scale) or reach Band 5.0+, you are entitled to a 100% full refund of your package fees.
Provide an official ETS score report from a test taken within the past 12 months, or complete our verified Diagnostic Baseline Mock Exam within 14 days of enrollment.
Complete at least 85% of assigned animated video lessons across all 4 skill areas (Reading, Listening, Speaking, Writing) and submit a minimum of 5 full-length replica mock tests.
Take your official ETS-administered TOEFL iBT exam within 30 calendar days of completing the course curriculum and submit your official ETS PDF score report.
If the +1.0 Band score delta is not achieved upon meeting these criteria, we initiate a 100% reimbursement to your original payment method with no deductions.
Our curriculum is proven to elevate scores. Follow our structured roadmap and practice drills, and we shoulder the financial risk of your preparation.
7-Day Unconditional Money-Back Guarantee
We want you to feel fully confident in our testing software, speech evaluation fidelity, and pedagogical methodology. Try the platform risk-free for your first week:
Submit a refund request within 7 calendar days (168 hours) of your initial subscription timestamp if the study platform does not meet your expectations.
Eligible if you have completed less than 20% of the video curriculum and no more than 1 scored full-length replica mock exam.
Requests meeting these criteria are approved with no lengthy interrogation or mandatory sales retention calls.
You have 7 days to explore our replica test interface, animated lessons, and speech analysis. If it's not the right fit, you get your money back.
Technical Outages & Platform Disruption Relief
We maintain 99.8% platform uptime. In the rare event that unexpected technical failures disrupt your study schedule, we provide swift compensatory recourse:
If verified platform outages prevent you from accessing mock exams or lessons for over 72 consecutive hours, you qualify for a pro-rated refund.
If server-side speech recognition errors invalidate your Speaking test submissions, our engineering team resets and restocks your test attempt instantly.
Alternatively, students experiencing brief outages may opt for free 30-day subscription extensions added to their account at zero extra charge.
You should never lose prep time to our technical errors. We ensure quick resolution and fair compensation for system disruptions.
Non-Refundable Items & Ineligible Cases
To prevent abuse and sustain dedicated academic coaching resources, the following items and scenarios are exempt from refunds:
Personalized 1-on-1 human coaching, live Speaking mock evaluations, and bespoke essay marking sessions that have already been conducted cannot be refunded.
Outside of our formal +1.0 Band Score Improvement Guarantee, claims filed after consuming more than 20% of video materials or taking multiple mocks are ineligible.
Accounts suspended for unauthorized credential distribution, question ripping, or payment chargeback attempts forfeit all refund rights immediately.
Requests submitted past the 7-day trial period or outside the 30-day post-exam score report filing window cannot be processed.
Human mentor hours and accounts flagged for credential sharing or content scraping are strictly non-refundable under any circumstance.
Step-by-Step Refund Application Process
Submitting a refund claim is straightforward. Follow these four simple steps:
Send an email to [email protected] with the subject line Refund Request – [Order ID] from your registered email.
For Score Guarantee claims, attach official PDF score reports for both your baseline and final ETS attempts. For 7-day trial claims, a brief note is sufficient.
Our student success team verifies course completion metrics and test dates against our system telemetry within 3–5 business days.
Once verified, an approval notice with banking reversal tracking numbers is emailed to you, and funds are disbursed automatically.
Every refund claim is logged with an auditable ticket ID, ensuring consistent tracking and prompt communication at every phase.
Payout Timelines & Original Payment Channels
Refunds are issued exclusively back to the original funding source used during purchase. Standard banking settlement schedules apply:
UPI & Net Banking
Direct rail credits reflected swiftly in your linked domestic bank account.
Credit / Debit Cards
Visa, Mastercard, and Amex reversals subject to standard card network clearing.
Original Currency
Processed in original transaction currency without artificial administrative deduction fees.
Funds are credited directly back to the instrument you paid with. If your card was lost or expired, contact your bank with the provided transaction ARN.
Need Assistance With a Refund Request?
Our student guarantee team is ready to guide you through score verification documents, 7-day money-back requests, or invoice questions.